Capital Bank announced the release of its fourth annual sustainability report, a move that reflects the bank’s continued progress in establishing environmental, social and governance (ESG) practices as a key pillar of its corporate strategy for responsible and sustainable growth.
The report showed the tangible progress made by the bank in integrating sustainability standards into its operational processes and banking activities, in line with the objectives of the economic modernization vision of the Hashemite Kingdom of Jordan, the Paris Climate Agreement, and global best practices in the field of sustainability.
The report indicated Capital Bank’s deep belief that sustainability is not just a temporary goal or regulatory framework, but has become an integrated approach to business that guides the bank to provide its financial services responsibly towards the environment and society, contributing to empowering local communities and supporting the building of a more sustainable economy.
The report highlighted a number of the bank's achievements in environmental, social, and governance (ESG) during 2025, including continued expansion of sustainable financing and enhanced operational impact management initiatives. On the environmental front, as part of its efforts to reduce its carbon footprint and improve energy efficiency, the bank successfully converted 80% of its vehicle fleet to electric vehicles.
On the social front, the bank recorded a 96% customer satisfaction rate, alongside its ongoing investment in its human capital by providing over 28 hours of training and development for its employees. These efforts also extended to the local community through investments in social responsibility programs amounting to 2.5 million Jordanian dinars, reinforcing the bank's role as an active development partner in supporting local communities.
As part of its efforts in the field of sustainable finance, the bank successfully secured a $155 million green capital support loan, in addition to applying an environmental and social management system to various lending activities to manage related risks, in order to shift financing operations towards responsible projects that support sustainability processes.
Regarding the direct economic impact, the report reveals indicators reflecting Capital Bank's role in supporting economic activity. Green loans disbursed amounted to 41.7 million Jordanian dinars, while financing for small and medium-sized enterprises (SMEs) reached 213.7 million Jordanian dinars. Furthermore, 87% of spending was allocated to local purchases, reflecting the bank's commitment to supporting local suppliers and enhancing the added value of the national economy.
According to the report, Capital Bank has outlined its priorities for 2026, which focus on strengthening the integration of environmental, social, and governance (ESG) considerations into its lending operations, improving the consistency of sustainability-related data across its operational processes, and expanding its green finance and financial inclusion products. The bank also aims to achieve LEED Gold certification for its main administration building.
In a press release, Capital Bank confirmed that its fourth sustainability report is a clear reflection of the bank’s corporate approach to integrating environmental, social and corporate governance principles into its various banking operations and activities, indicating that sustainability is a fundamental pillar in its strategy for responsible growth and creating economic and social impact.
The statement noted Capital Bank’s keenness to move forward in developing a banking model that balances achieving growth and enhancing added value for society and the national economy, through expanding the scope of sustainable financing, investing in human capital, and supporting initiatives that contribute to building a more resilient and sustainable economy.